BASELINE ENTERPRISE STANDARDS FOR TELEPERFORMANCE PDF

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real-time: ✓ TP CCMS. ✓ TP Observer. ✓ TP Client. ✓ TP Reports. ✓ TP Passport. ✓ TP Desktop. ✓ Baseline Enterprise Standards of Teleperformance (BEST). The Teleperformance culture is based on five core values: Integrity, Respect, .. BEST (Baseline Enterprise Standard for Teleperformance), are. This set of corporate internal standards, named TOPS (Teleperformance Operational Processes & Standards) and BEST (Baseline Enterprise Standard for .

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TCD shows the most current subjects of interest to customers. Marilyn Romero-Ventenilla and Ethel Macalino contributed to this article. We go to work day in and day out because the work that we enterrprise matters, and the people that we interact with needs our skills and our talents to help them solve problems that are important to them. By following these processes, the leadership team achieves more efficiency, allowing them to spend more time giving support and feedback to agents, based on consistent analysis.

To bring the right solution to each customer, we help our partners define the best customer service strategy and deploy an efficient and unique operation to handle each interaction, no matter the enterrprise. This data is stored for reporting and analysis by time period and mood. Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. Leave this field empty.

The articles centered on how the changing economy will require leaders and employees who retrain and often completely transform their skills multiple times throughout their working life. The agent handled the call during a very stressful time when the customer was looking to find a hotel for an elderly parent and move him enterrprise the path of an oncoming hurricane.

Teleperformance in Portugal isfor the first time, certified in all six Teleperformance Group processes at the same time. Teleperformance Desktop is a targeted communication solution.

Baseline Enterprise Standard for Teleperformance BEST By defining, sharing, and implementing worldwide best practices, Teleperformance assures consistency and quality in all its operations, all over the world.

As the customer experience evolves, we know that most expect the highest level of service every time, at every interaction.

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The right solution for each brand and customer. Identifying the main reasons that lead customers etleperformance get in touch with Teleperformance makes it possible to more effectively guide performance and work on the most relevant issues.

Technology has changed the way we communicate. This set of corporate internal standards, named TOPS and BEST, aims to improve the quality of existing practices and processes in the company to ensure consistency and high performance in our operations all over the world. We tell every potential client about our high standards. CCMS is an innovative solution utilized by all levels of Teleperformance employees to effectively organize, analyze and manage business operations.

Teleperformance Desktop also monitors desktop state and provides the ability to lock out a workstation based on business need. Now, customers choose how they want to interact with brands and companies. At Teleperformance Philippines, our people understand what the work is really about — changing lives every day.

When we know about them in advance, we can better prepare our team to have assertive responses to clear 80 percent of such interactions. For businesses, this revolution has presented a particular challenge.

The product also evaluates emotions and initiates call recording automatically if either the agent or customer seems frustrated, stressed, upset or irate. They can select not only the mode of communication, but also the…. A tool that empowers management to customize the approach to customers according to their mood, increasing the perceived quality of customer care. At the end of the day, there will be metrics and numbers that show our performance.

CCMS is a flexible solution that provides insight into the bottom line, offering a wealth of information and tools to manage productivity, payroll, and client performance.

By defining, sharing, and implementing worldwide best practices, Teleperformance assures consistency and quality in all its operations, all over the world. Teleperformance in the Philippines Cares is our latest brand communications campaign, launched in They are included in the following indices: It is all about teamwork between operations, departments, quality system and the audit team. Avoiding the Leadership Bubble.

Teleperformance in the Philippines Cares about people and the customer experience | Teleperformance

TEP FPthe worldwide leader in outsourced omnichannel customer experience management, serves companies and administrations around the world, with customer care, technical support, customer acquisition Core Servicesas well as with online interpreting solutions, visa application management services, data analysis and debt collection programs Specialized Services.

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Custom reports can also be saved for future use and shared with other users. The ability to still surprise them with such genuinely caring service that surpasses expectations is one of the most remarkable traits of the people of Teleperformance in the Philippines. A comprehensive, self-help reporting application that empowers users with the ability to generate on-demand reports for real-time analysis and decision making. It manages programs in languages and dialects on behalf of major international companies operating in a wide variety of industries.

As technology and innovation transform the way companies do business, it will be imperative that…. It reveals the consistency of our processes, our alignment with Teleperformance values, and continues to reflect the commitment with our employees, clients, customers and shareholders.

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Through enterprisw intuitive, web-based report builder interface, users have the flexibility to generate custom reports, evaluate large amounts of information, and increase visibility of their core metrics.

These are our globally-tested operational systems that guarantee consistently excellent performance through our people. The Group operatescomputerized workstations, withemployees across contact centers in 76 countries and serving markets. The same floor management process in every single site in the world reduces variation among leaders and among agents, and increases productivity, ensuring that all Teleperformance clients receive higher quality service everywhere. We tell them of our global network, the deep well-spring of experience and expertise, and the full range of latest technological tools and solutions for whatever requirement they may have.

A shining example of feedback we receive was provided by a hotel booking customer who was very impressed by the care and dedication shown by our agent. We take pleasure in creating a Great Place to Work for our people so they are enabled teleperformabce take care of their customers. Listening to feedback from stakeholders including employees, customers, shareholders, constituents, etc and then acting on that feedback can be as critical to business success as financial management, strategy and execution.

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